2024 Lollapalooza Volunteer Ambassador Opportunities

Dream.Org at Lollapalooza Volunteer Ambassador Program

Lollapalooza is committed to supporting organizations dedicated to improving the quality of life for generations to come. For the third year at Lollapalooza, Dream.Org is providing Ambassadors at the Festival to promote its mission. Read this program overview and sign up to apply as an Ambassador for the Dream.Org team at the Festival. 

The Dream.Org Mission

We dream of an America where “we the people” means all of us and all people can thrive. A future beyond poverty, pollution, prisons, and polarization. A future with freedom, dignity, and opportunity for all. By volunteering with Dream.Org at Lollapalooza, you are demonstrating your commitment to a more inclusive future. To learn more about our work, click here.

At the Festival’s Dream.Org booth, we will create a tangible art installation to advocate with Black and Brown communities. Festival-goers are invited to write their dream for the future, showcasing diverse community perspectives, both big and small.

The Dream.Org at Lollapalooza Ambassador Role

• Spend about 4 hours interacting with fans on teams focused on patron services: welcome guests as they enter the festival, assist with kids activities, and more. The Ambassador teams enhance the Festival experience for all fans while promoting Dream.Org mission.
• As a thank you to Ambassadors for supporting Dream.Org mission, spend the rest of the day enjoying the Festival.
• All Dream.Org Ambassador roles benefit Dream.Org to help ensure a future of freedom and dignity for all. 

PROGRAM BASICS

• • Availability: Ambassadors who are available for a shift each day of a Festival weekend (all four days) are selected first. A typical shift is about 4 hours each day during the Festival show days: August 1st, 2nd, 3rd, and August 4th, 2024.
  • Shift Times:  Dream.Org selects Ambassadors who are flexible with their schedule and can work shifts at various times each day (each team usually has a morning, afternoon, and evening shift).  All Ambassadors will be assigned an evening shift on at least one day of their schedule. 

• Positions are front-of-house roles. There are no backstage, VIP, medical, or production positions for Ambassadors. Applicants should sign up for more than one team, but Ambassadors are usually assigned to one team throughout the weekend. Some teams have special requirements.
  

AMBASSADOR TEAMS  

• Ambassador Headquarters 
• Back Up 
• Greeters/Box Office
• Kidzapalooza
• Media Assistant 
• Dream.Org booth

Within each Ambassador team, all team members will act as Ambassadors to help spread awareness of the cause and increase registration. All Ambassadors understand that they are representatives of Dream.Org and must abide by all rules and regulations outlined by the host venue while supporting Dream.Org. All Ambassadors are expected to complete the tasks designated to them by a Dream.Org representative. Team members must also be able to direct patrons to Dream.Org booth and promote the Dream.Org campaign.

Ambassador Headquarters

Ambassador HQ is the heart of all of the Festival’s non-profit programs, including Dream.Org and other partner programs like REVERB! As an Ambassador registrar, the goal is to greet other non-profit’s representatives and other Dream.Org Ambassadors, check ID’s, and use an online program to verify that each non-profit representative or Ambassador has checked in for their shift and/or add any brief notes as needed.  The goal is to accurately register everyone and quickly get them checked in and on their way!

Other duties include t-shirt distribution, answering general questions, keeping the HQ area clean and organized, replenishing supplies, helping promote the Dream.Org campaign, etc. There could be some light lifting. 

We need outgoing candidates who are friendly and welcoming to all and, because of registration duties, must also be detail-oriented, have the ability to quickly learn the online registration process, remain professional, and be able to focus on the task at hand.  Must exude a positive spirit to help welcome, interact with, and motivate all Ambassadors—both about their team role and acting as advocates for the Dream.Org campaign. 

Back Up Team

The back up team is the “go to“ crew, stationed in Ambassador HQ. Throughout the Festival, this team helps wherever needed to ensure a positive patron experience and fill in on any of the other Ambassador teams:  from welcoming patrons on the Greeters team to helping check Ambassadors in at HQ —this team does it all!  Requires a friendly, positive attitude and a willingness to help wherever needed.  Could require light lifting.

Box Office/Greeters Team

Greeters are posted at and near the Festival entrances, the box offices, ticketing help desks, or at designated spots around the park. Greeters will meet, greet, and help thousands of fans. Team members might be one of the first people that patrons meet and must be outgoing, friendly, enthusiastic, and helpful and enjoy interacting with large crowds. Typically in a team of two, greeters answer any questions from patrons and help them on their way into the Festival, direct them to the box office or assist in dedicated areas around the park. You might carry a tall “Welcome” sign so patrons can quickly find you. This team also needs to be able to quickly adjust to changes and help identify problem areas.

Fans have many questions as they enter the Festival, so this team needs to study the Festival FAQs, have a good sense of direction, and quickly learn and communicate any breaking information. A plus is being familiar with nearby Chicago landmarks, streets, public transportation systems, etc. 

Kidzapalooza

The Festival is family-friendly and Kidzapalooza is an area dedicated to the Festival’s youngest fans. This team helps set up the area and assist with various activities as directed. Team members will answer questions regarding “tagging” kids by showing them where to get signed up for the Tag-A-Kid service (to help connect them with their parents or guardians in case they get lost) as well as general questions regarding the Kidzapalooza area in a friendly, positive, and professional manner.  

Ambassadors for this team must have relevant professional job experience (ex: elementary school teachers, pediatric nurse) and/or an educational degree or major focusing on childhood education. 

The team is small, and we receive a lot of interest for this team. Be sure to sign up for other teams as well. 

Media Assistant Team

This team will help run the media check-in tent and complete other duties as assigned. The media tent is a lively, shaded area full of media representatives from across the country and the world, from local newspapers to music magazines to television crews.  Ambassadors will help organize a Media/Press guest services area, answer questions, and complete tasks as assigned.  Must be professional, friendly, helpful, and organized.  

Because this team might deal with members of the Press and all Media Assistant team members will be wearing an Ambassador shirt clearly identifying them as Dream.org Ambassadors, members of the Media Assistant team must be able to respond to any inquiries about the Dream.org campaign in a professional manner and relay information about Dream.Org and/or Dream.org clearly and accurately.  All team members will be expected to explain the nature of the Dream.org program and how to support it.

This is a special team requiring the highest caliber of Ambassadors to represent the Festival and is especially suited to journalism or public relations majors. The Media Assistant team is small and we receive a lot of interest for this team. Be sure to sign up for other teams as well.

Dream.Org Booth

Volunteers at the Dream.Org booth play a crucial role in promoting the organization's mission and campaign at Lollapalooza. You will assist with games, raise awareness, and respond professionally to inquiries. Clear communication about Dream.Org's programs and support options is essential. To excel in this role, you should be passionate about Dream.Org's mission and genuinely believe in the importance of justice and equity for all. You should also possess excellent interpersonal skills, a friendly demeanor, and the ability to adapt to various situations and audiences.

HOW TO APPLY AS A DREAM.ORG AMBASSADOR

1. Sign in or create a user name and password here.  Previous Lollapalooza applicants can update contact info, sign up for teams/shifts, etc., by visiting the link above.  If you’ve forgotten your username or password, follow the application instructions--do not create a new record!
2. Fill out the “Contact Information” and “Additional Info” sections.
3. Sign up for teams and shifts in the “Opportunities” tab and SAVE. Ambassador applicants better their chances of selection by being available for a variety of teams and shift times.  Dream.Org Ambassador recruiters will assign teams and shifts based on an applicant’s preferences and availability—and by evaluating the entire application to find the best fit for Ambassador teams.  Flexibility is appreciated!

BENEFITS

All Ambassadors earn free entry into the Festival by completing an assigned shift!  Ambassadors receive a unique Ambassador t-shirt to wear while on shift and to keep as a memento of their contribution to Dream.Org. There will be other perks just for Dream.Org Ambassadors, such as water, snacks, and more. 

Policies

Note: All Ambassadors for Dream.Org at Lollapalooza must comply with these policies in their role representing Dream.Org. 

• Ambassador applicants will consent to be enrolled in Dream.Org mailing list to receive updates from the organization.  
• Ambassadors must be at least 18 years old as of August 1st, 2024. 
• Ambassador roles include no monetary compensation.
• Ambassadors at Lollapalooza must reside in the Chicago metropolitan area.
• All Ambassadors must supply their own transportation to the event.
• An Ambassador must complete the assignment in a satisfactory manner (i.e., reporting on time for all shifts, staying the entire shift, wearing assigned Ambassador Identification during shifts, and respecting other Ambassadors, staff, performers, and patrons of the Festival).
• Use of alcohol or controlled substances before or while on duty is strictly prohibited. No exceptions. Violators will be subject to immediate dismissal from the Ambassador Program. Smoking on shift is also prohibited. 
• Missing assigned shifts (or not completing a shift) will jeopardize participation as an Ambassador in the future. Note: Every selected Ambassador will be given a chance to decline their assignment prior to the event.
• All Ambassadors must work a minimum of one evening shift. Declining your only evening shift will jeopardize participation as an Ambassador in the future.
• All Ambassadors must wear Dream.Org Ambassador t-shirt while on shift during the Festival.
• All Ambassadors understand that they are representatives of Dream.Org and must abide by all rules and regulations outlined by the host venue while supporting the Foundation.
• Ambassadors will be asked to be personable, complete a task assigned by an Organization representative, and promote activities taking place at the Dream.Org booth at the Festival. 
• Ambassadors must sign an online Release prior to reporting in for their first shift.
• Event is rain or shine. 
• Failure to perform duties as expected/required may result in dismissal from the Ambassador program.

The Selection Process

Recruiters will review all applications and identify and assign the best candidates for available teams.  If you are selected you will receive an email with instructions on how to confirm your assignments. All assigned Ambassadors will be required to sign an online Release prior to their first shift.

Not everyone who applies will be selected as an Ambassador.  If you haven’t heard from us by the week before the Festival, it’s unlikely you will be placed.

Questions:  Email ambassadors@dream.org for further information.